This service standard enters into the merit of what are the qualifying factors of the elderly residential care service.
It represents a guarantee for the guest in that it certifies adequate procedures for acceptance, reception and insertion; personalisation of the assistance intervention (both for diet and for recreational activities and relations with the outside world); adequacy of the service offered (quality, timing, modes) and comfort of the residential spaces.
UNI 10881:2013 Services-Residential Assistance to the Elderly-Service Requirements
